Q.Do I get a discount if I choose will-call?
A.No. The price remains the same. With will-call, you essentially get more time to have fun by picking up Friday and returning Sunday instead of only having one day. Will-call can also be coordinated during the week.
Q.Does the price include set up and delivery?
A.Tents include set up. If chairs and tables are added on to reservations we do not set up unless requested ($2 per item). Delivery fees may apply for areas outside of our normal service areas.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive between 9am-12pm. If we have a lot of rentals that day, we may need to set up earlier. If this is the case, we will call before to confirm that someone will be at the party location.
Q.Do we have to clean the equipment before returning it?
A.Tableware and linens do not need to be fully washed before return. However, all dishes, glassware, and silverware must be rinsed and free of food debris.
Items returned with excessive food residue may incur an additional cleaning fee.
Food warmers, chafing dishes, popcorn machines, and cotton candy machines must be returned clean and wiped down. A $50 cleaning fee per item will apply if equipment is returned dirty.
Q.What about parks? Do parks have electricity?
A.Most public parks do not provide accessible electricity. If your event requires power, please let us know in advance and we can provide a generator rental.
For self-setup orders, rentals will be dropped off at the nearest location accessible by trailer or delivery vehicle. It is the client’s responsibility to transport items from that drop-off point to the event site.
If you have selected professional setup by our team, please inform our office of any distance from parking, stairs, sand, gravel, grass, or restricted vehicle access. Additional labor fees may apply for extended distances or difficult terrain so we can properly plan and staff your event.
Q.Will you take my rented equipment to the suite at my venue, or to my back yard? Or to a specific location within a park?
A.Delivery does not include item placement unless setup services are selected. Our team will not carry equipment beyond 25 feet, up stairs, through elevators, across long distances, or inside private residences without prior setup arrangements.
Q.What if we need to cancel?
A.Once a deposit or payment has been made, we do not offer refunds in the 60 days leading up to your event due to equipment being unavailable for others to rent. We do however offer a rain check good for credit up to one year. This applies to partially canceled reservations as well.
Q.Do you require a deposit?
A.Yes all orders require a 25% Credit Card deposit. If you cancel prior to your rental you will be given a rain check that is good for one year.
Q.What surfaces do you set up on?
A.We can set up tents and equipment on most surfaces. Sorry, we can't set up on any type of slope or uneven ground.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for equipment that is torn or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on any of our equipment. Once rentals are in your possession, they are your responsibility until we pick them up.
We take great pride in maintaining high-quality, clean inventory, and we ask that the same care be given during your event. Damage caused by weather, improper setup, guests, or vendors may result in additional charges for repair or replacement.